Terms & Conditions

Terms & Conditions

Introduction

When you visit qualitycrew.co.uk website, we advise you to read our Terms and Conditions carefully before using our website. By using qualitycrew.co.uk website, you agree and accept our Terms and Conditions and Privacy Policy as outlined on our website. Your statutory rights are not affected by these Terms and Conditions.

We review this policy occasionally and amendments are made. You are advised to check these terms and conditions prior to making any purchase. Should you continue to use this site after a change in the Terms and Conditions, this will be taken as accepting the new Terms and Conditions. If you do not wish to accept the Terms and Conditions as laid out below, you must stop using qualitycrew.co.uk website.

General

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts. If you breach these Terms and Conditions, we will take action and necessary measures. This site referred to herein as qualitycrew.co.uk is a registered domain for Quality Crew.

Copyright

All content on the qualitycrew.co.uk website is copyright. As a user of this website, you may not copy, reproduce or publish any material on this site without prior consent from Quality Crew

Links

Links are provided for our products and services, your information and convenience only. We do not accept responsibility for external sites linked to other sites, or the content at these sites. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

Registration

You must be 18 years old or above to register an account on qualitycrew.co.uk in order to make purchases from our website and for us to be able to process your orders. It is your responsibility to ensure that the personal information that we hold about you is accurate and up-to-date.

You can change your account details along with subscription to our email newsletter in the account area of the qualitycrew.co.uk website at any time. Quality Crew reserves the right to suspend or cancel any registration at any time whether or not any breach of these Terms and Conditions has occurred. If you wish to close your account with us, please do so in writing. Upon your account being suspended or closed, you must stop using qualitycrew.co.uk

As part of registering with qualitycrew.co.uk, you will be asked to provide a password.

Do not disclose your password to anyone else. It is your responsibility to ensure that you keep your password secret. You are solely responsible for any actions taken out under your login. If you think your password is compromised, please contact us immediately by email: info@qualitycrew.co.uk

We may ask you to change your password or your account will be suspended if we believe that the security or comprised account may be misused within qualitycrew.co.uk website.

Payments

We accept both cash and bank transfer for all online orders. All payments must be processed online using an appropriate payment card. Unfortunately, in order to protect our customers from fraud, we are unable to accept orders by letters sent to us.

Website Availability

We endeavour to provide you with the best online experience through our website where and when possible. We may need to take qualitycrew.co.uk website down for maintenance and repairs. During this time, you will not be able to use this service. However, be rest assured we will be doing all we can to bring this service back up as soon as reasonably possible. Sometimes, due to reasons out of our control, the qualitycrew.co.uk website may become unavailable. In these instances, the speed at which this is dealt with will depend on external parties.

Accuracy

While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. We do not accept responsibility for any loss, damage or expense resulting from the use of this information.

Product Availability

Should we be unable to supply a service to you, we cannot be held legally responsible to you. However, we will provide you with a substitute product where appropriate unless you choose not to accept this service.

Please note the guidelines for our substitution service:

Should we have any trouble with fulfilling any part of your order we will make sensible substitutions if possible. We will try to substitute the missing item with a similar product, or with other items that you have already ordered.

In cases where no obvious substitution is available, we will contact you to confirm how you wish to proceed. Quality Crew cannot be held legally responsible for any delays in dispatching the order caused by difficulties in obtaining confirmation from you. If we have substituted a product in your request for one with a differing value, you will be charged the lesser of the two prices.

If we are unable to substitute an item for you, it will be removed from your order and the cost will be deducted. Your order may be changed up until the point of dispatch. If you need to contact us about changing your order, you should ideally do so before it is dispatched.

Any changes to your order made after dispatch will need to go through our returns process. Whilst we will always to do our best to fulfil all items in an order, there may be times we are unable to supply orders in which a large quantity of a given item has been selected. In this case, we will aim to deliver as many of such a product as can be deemed reasonable and you will only be charged for as many as get delivered.

Acceptance of Orders

A purchase contract for us to supply you with products is only created when the order is placed, paid and dispatched to your desired address. We reserve the right to refuse any orders without reason up until the point at which it is dispatched.

Shipping & Returns

We advise all customers to review our policy carefully before enquiries from our website. Our Shipping and Returns policy forms part of the Terms & Conditions and by placing an order with Quality Crew, you are confirming that you agree to them.

These Terms and Conditions were last revised 20th April, 2023.